Treating Customers Fairly
At Debt Advice Link we always endeavour to ensure that:
All Customers should feel confident that Debt Advice Link is committed to the fair and transparent treatment towards them in respect of all the services that are provided by us.
All of the services provided by Debt Advice Link are designed, maintained and marketed to meet the needs of identified target groups of consumers.
Customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Our advice to customers is always suitable, sustainable and takes into account their individual circumstances.
Customers are provided with a continuing service that performs as we have led them to believe it will.
Customers do not face unreasonable after-sales barriers from us, e.g. switching your debt solution, cancellation or complaints.
This statement is by no means exhaustive and we strive to place your well-being as our customer at the heart of what we do.